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- contact@youngchinatravel.com
| Reservation | Payment | Cancellation and Refund |
| Travel Documents | Health Requirements | |
| Baggage Rates | Complaints and Claims | |
| Compensation & Liability |
The following terms and conditions are the basis of the contractual relationship between you, the passenger and us, Young’s China Travel. When you book your trip, it means that you agree to be bound by these terms and conditions, please be sure to read these terms carefully, understand and accept these terms and conditions.
Once we receive your travel consultation, one of our professional travel consultants will begin to help you create a travel plan according to your needs and interests within 24 hours. Your travel consultant will be able to communicate with you 1-to-1 until you are satisfied with your travel plan.
After you confirm this travel plan with us, we ask you make the deposit payment to guarantee your reservation (30% of the total price). Upon receipt of your deposit, we will deal with the final booking immediately and make the booking guarantee by sending you a confirmation letter as soon as possible.
We highly recommend you make your travel reservation 30 days before the departure date, especially for the peak tourism season from April to October. You have to pay everything if you make your travel booking 20 days from the departure date.
Please click on our payment guide.
Young’s China Travel accepts three forms of payment
- Bank transfer
- Paypal
Important notes on exchange rates:
The quotation we offer is in China-RMB currency and the equivalent quotation in Dollar/Euro/or other currency is based on the real-time exchange rate between RMB and Dollar/Euro/or other currency. The Dollar/Euro/or other currency rate is subject to exchange rate fluctuation, although the price in RMB will remain constant. Therefore, the final payment is calculated according to RMB. You can protect yourself against price increase by paying the full cost when you confirm your travel booking.
We understand that some customers have to cancel their trip to China for some cases. If you wish to cancel your travel booking, it is better to inform us as soon as possible to reduce your expense. To request cancellation, you can inform us by email. If you inform us of the cancellation orally, you still need to give us a written request later. The cancellation date is the date of receipt by mail.
For cancellation and refund conditions, please refer to the following detailed information:
Tours:
1. 30 days before the start of the trip: 100% refund.
2 Between 15 and 30 days before the start of the trip: deduct 20% of the total price
3 Between 8 and 14 days before the start of the trip: deduct 30% of the total price
4 Between 2 and 7 days before the start of the trip: deduct 50% of the total price
5 Minus 2 days before the start of the trip: deduction 100% of the total price
For the cruise cancellation request, no refund will be made if your request is sent within 30 days prior to departure. For cancellation of air and rail flights, customers have to bear the cancellation penalties if they have already issued tickets.
If customers are not program due to personal reasons, no refund will be made.
Flights:
All airlines in China have their own cancellation and refund conditions. If you cancel the reservation of a flight before the launch of tickets, you have no loss. Conversely, if tickets have been issued, customers must pay the cancellation penalty of the airline. Please note that we do not refund tickets with a preferential price.
Train tickets:
Please cancel train tickets at least one day before departure, three days for the group. 10% of the total price will be deducted as a fine for cancellation of train tickets and the costs of our agency commission.
Yangtze River Cruise:
For the request for cancellation of the cruise, no refund will be made if your request is sent within 30 days before departure.
If you change your itinerary:
It is our responsibility to offer you a more appropriate trip as we can. Therefore, it is unlimited and free to change your itinerary before booking confirmation of your trip. If you wish to modify some details of your Itinerary, such as adding places of interest, adjusting your daily program or changing to a new hotel after receiving the confirmation letter, we will do our best to help you through checking possibility and availability. We also offer free service. However, as hotels/flights are booked several weeks in advance, changes in departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
Young’s China Travel aims to offer all products when they are reserved, but sometimes we have to make changes:
If any unforeseen and unavoidable cases occur beyond our control, such as such as war, fire, epidemics, health risks, hurricanes, terrorism and other current or potential severe weather conditions, government action, major traffic jams, delay or cancellation of flight/train, attractions temporarily closed etc., we will have to change your itinerary, and in this case, we will calculate and charge/refund any increase or reduction in travel costs accordingly.
You are obligated to pay any additional costs caused by third parties such as cruise operators, airlines and hotels.
Young’s China Travel reserves the right to modify the travel itinerary if air or ground transportation schedules change, and/or cases beyond our control cause necessary modification. In this case, any increase or reduction in the agreed travel costs will be calculated and charged/reimbursed. If you want to change your tour, then you have to pay additional cost in advance.
All travelers must have a valid passport for more than 6 months from the date of application and necessary visas or permits before beginning their trip. Travelers are responsible for all these documents. We have no responsibility to ensure you have the correct travel documents.
However, your travel consultant can assist you in requesting travel documentation upon request.
Tibet Entry Permit
Tibet has unique climate, religion and geography and traffic considerations, and is not completely open to foreign travelers. Travelers must obtain a Tibet Entry Permit before traveling to Tibet. Our travel agency will arrange your Tibet Permit after you book your trip with us. The Tibet Permit has to apply 15 days before you travel to Tibet and give it to you by our local guide in the former city of Tibet.
Notes:
1. All types of people can get permission from Tibet from our travel service except for diplomats, journalists and government officials. These people travel to Tibet must under the arrangement of the Foreign Affairs Office of the Government of Tibet.
2. To get permission from Tibet you have to have China visa first
Dual Entry Visa
A double entry visa is required if you enter twice during your trip to mainland China, for example, you travel from mainland China to Hong Kong, then return to mainland China, in which case you must apply for a double entry visa.
It is advisable to carry your passport with you all the times, as you need it to check in at hotels, buy airline tickets and exchange money. Also, sometimes there are random checkpoints at night for passengers in taxis. If you lose your passport, you should immediately inform your embassy.
Notes:
(a) China does not recognize dual nationality.
(b) HIV-positive travelers are not allowed to enter the country.
Validity:
A single entry visa is normally valid for three months, double entry for six months, and multiple entry for 6, 12 or 24 months. A transit visa generally allows you to stay in the country for seven days but is valid for three or six months depending on the number of entries (single/double).
Customers should consider all risks of international travel and become familiar with the health requirements applicable to the areas they intend to visit. The client is solely responsible for confirming the safety and security conditions, vaccination, and other government health needs in the countries visited or transited. Travelers who go to Tibet are required to provide a medical certificate stating that he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement due to the possible effects that high altitude can have for some people.
In accordance with the regulations of the general civil aviation administration of China, the free baggage allowance within China is 20 kg for economy class, 30 kg for business class and 40 kg for first class, in addition to limited hand baggage. Excess baggage charges are the sole responsibility of the customer. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow these regulations may result in refusal by airport personnel to load suitcases onto the aircraft.
Young’s China Travel's travel package includes China Life Tourism Accident/Casuality Insurance, up to a maximum of $29,000 provided free charge as part of our package.
Please know that during your trip, some risks and dangers may arise beyond our control, including but not limited to: travel by plane, train or other means of transportation; illness in remote regions without medical services. Young’s China Travel will try our best to take appropriate measures, but we are not responsible for such risks. We therefore recommend that you purchase full cover travel insurance in your home country prior to the start of your trip.
If any service we provide is significantly different from what we described, please inform your local guide or travel advisor immediately, so that Young’s China Travel can resolve the problem and avoid the possibility of similar problems occurring again during the trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, fax or in writing within 15 days of completion of your trip. Relevant receipts and supporting evidence must be attached to the letter of complaint. Young’s China Travel will not be liable for any claim made more than 15 days after the completion of your trip.
- Young’s China Travel provides travel information and travel reservations from China. Young’s China Travel publishes travel information and pick-up services from selected quality hotels, air ticket agents and travel company & operators. Young’s China Travel will not be liable for errors, emissions or inaccuracies in the information provided by third party suppliers.
- Young’s China Travel shall not be liable for any unlawful or negligent or fraudulent omissions, changes of itinerary, cancellation or failure of any equipment operated by suppliers or any other party that is not directly owned or controlled by Young’s China Travel.
- Young’s China Travel will not be liable for any loss, injury or damage to persons or property, modification or cancellation of itineraries in part or in whole, caused by weather conditions, sea fires, breakdowns of machinery or equipment, acts of government or other authorities, wars whether declared or not, civil unrest, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or circumstances beyond the control of Young’s China Travel. Neither Young’s China Travel nor any of its affiliates or subsidiaries shall be responsible or liable for any additional civil liability expenses suffered or incurred by the trip as a result of any of the aforementioned causes.
- Young’s China Travel is not responsible for a customer's failure to comply with customs regulations.
- Young’s China Travel is not responsible for the theft or loss of any customer's valuables or personally owned items due to customer negligence.
- Young’s China Travel reserves the right to substitute hotels, flights, or cruise ships, to modify itineraries or cancel the trip before departure. If Young’s China Travel has cancelled any trip before the start of the trip, Young’s China Travel is responsible for a full refund of the money received from the customer.
- Many Young’s China Travel tourist packages include activities that require care and attention. These activities include boarding and going ashore of boats, climbing hills and entering and exiting tombs and caves, etc. You will receive help and advice from our representatives, but all activities are carried out at your own risk. Young’s China Travel, its employees and agents cannot be held responsible for any action or event that occurs after your said employees and agents have exercised their duty and taken the necessary care.
- Young’s China Travel reserves the right to modify or repeal the terms and conditions in whole or in part at any time with or without notice.
Young’s China Travel reserves the right to modify or interrupt the service to customers who behave illegally towards their employees and agents. Offensive behavior includes behaviors that are obscene, racially offensive, or of a sexual nature.